Troubleshooting
Installation
Section titled “Installation”Clean uninstall
Section titled “Clean uninstall”If the application does not work, perform a clean uninstall and reinstall it.
Please make sure to delete the folder below for a clean uninstall.
- MacOS :
/Users/<user>/Library/Application Support/StarUML(Recommend to use AppCleaner) - Windows :
C:\Users\<user>\AppData\Roaming\StarUML. - Linux :
~/.config/StarUML.
How to download previous versions?
Section titled “How to download previous versions?”You can download all the versions of StarUML from the Archive page.
License management
Section titled “License management”For license activation, deactivation and other license-related issues, see License Management.
Reporting bugs
Section titled “Reporting bugs ”To report bugs, please contact us with the information below attached.
- OS version
- StarUML version
- Video recording of the issue (or, detailed steps to reproduce the issue)
- Screenshot of the error message (if any)
- Your license key (if license-related issue)